Contact Us
A Clear Way to Reach Himvero
Finding a product is only one part of shopping online. You may also need to check a specification, correct an address, or get help after a parcel arrives. Himvero provides the contact channels below for these everyday questions and more complicated order concerns.
When to Contact Our Team
We can assist with product information, order confirmation, payment-status questions, shipping and tracking updates, delivery problems, cancellation requests, and return or refund inquiries.
For an existing purchase, please include the order number and the email address used at checkout. This helps us identify the transaction. If something arrived damaged, incomplete, or different from what you ordered, please explain what happened and include clear photographs when reasonably possible.
Email Support
Write to service@himvero.com for assistance. Email is especially useful when your inquiry involves order records, pictures, or details that need to be reviewed together.
Please explain the issue in your own words and provide only the information needed for the request. Never send full payment card numbers, security codes, or account passwords by email.
Telephone and Service Hours
You may contact us at +86 15716579824 during our published customer service hours:
Monday to Friday: 9:00 AM - 5:00 PM (UTC+8, China Standard Time)
Messages sent outside these hours will be reviewed during the next available support period. The time needed to resolve a request may vary depending on its complexity and any information needed from a delivery or payment provider.
Before Sending a Return
Please contact customer support before mailing an item back. If a return is appropriate, we will explain the procedure and supply the authorized return destination. The company address listed below is for business identification; it should not be assumed to be our returns warehouse.
For eligibility conditions, shipping responsibility, and repayment information, see our Return & Refund Policy.
Business Information
Operating Company: Haikou Yixing Network Technology Co., Ltd.
Unified Social Credit Code (USCC): 91460000MAKCBAMJ7U
Company Address: Room J0192, Room 10-1120, 11th Floor, Building 10, Guoxingcheng, No. 4 Dayingshan East 3rd Road, Lantian Street, Meilan District, Haikou, Hainan Province
Support Email: service@himvero.com
Contact Phone: +86 15716579824
Business Hours: Monday to Friday: 9:00 AM - 5:00 PM (UTC+8, China Standard Time)
Website: https://himvero.com
We appreciate your interest in Himvero and the opportunity to help with your order.