Shipping Policy

From Order Confirmation to Your Door
This Shipping Policy covers all orders placed on https://himvero.com/, together with our Terms of Service, Return & Refund Policy and Privacy Policy. It clearly states our processing timeline, shipping fees, delivery regions, tracking rules, customs liabilities and solutions for delivery exceptions.

  1. Order Processing Time
    Your order will be processed within 1–3 business days after payment is confirmed. Processing includes payment verification, order confirmation, product inspection and packing. Business days exclude weekends and official public holidays in China.
    Processing time may be extended due to high order volume, address confirmation, out-of-stock issues or payment security review. We will contact you via your order email if fulfillment is significantly delayed.
  2. Estimated Transit Time
    After dispatch, the estimated delivery transit time is 7–15 business days. This transit window does NOT include the above order processing time.
    Delivery time is for reference only and not guaranteed. Actual delivery speed is affected by destination logistics networks, local holidays, customs clearance, extreme weather and local courier arrangements. This policy does not override your statutory consumer rights.
  3. Delivery Regions
    We ship to most countries and regions supported by our logistics channels. Available shipping options will be shown directly at checkout once you select your country.
    If you cannot select your country/region on the checkout page, shipping service is unavailable for that location. We reserve the right to suspend delivery to any region due to logistics restrictions, policy changes or carrier service adjustments.
  4. Shipping Fees
    All shipping fees will be calculated and displayed clearly on the checkout page before payment. The shipping cost depends on destination country, product weight, dimensions and selected shipping method.
    Free shipping or discount shipping promotions are only valid when the promotion conditions are met and shown at checkout. Promotions cannot be retroactively applied to completed orders.
  5. Parcel Tracking
    Once your package is dispatched, we will send the tracking number and tracking link to your registered email address.
    Tracking updates may not refresh immediately after shipment. There may be a delay when parcels transfer between international logistics hubs. If your tracking has no updates for more than 7 days, please email us with your order number.
  6. Customs, Duties & Import Taxes
    International shipments may go through local customs inspection. Import duties, VAT, customs fees and local handling charges are not included in the order amount unless explicitly marked DDP at checkout.
    These charges are the responsibility of the recipient and must be paid by you to customs or local courier for clearance. Customs inspection may extend delivery time, and we are not liable for delays caused by customs.
  7. Incorrect Shipping Address
    Please double-check your full name, street address, postal code and contact number before submitting payment.
    If you notice an address error before shipment, contact us immediately to modify it. We cannot guarantee address changes once the parcel has been handed over to the carrier. Any extra costs or delivery failures caused by an incorrect address will be borne by you, subject to local consumer law.
  8. Delayed, Lost, Damaged or Wrong Shipments
  • Delayed parcel: First check your tracking updates. If the parcel is far beyond the estimated delivery window, contact us for logistics investigation.
  • Lost parcel: We will launch a carrier inquiry after confirmation. Solutions may include re-delivery or refund according to logistics verification results.
  • Damaged / missing / wrong items: Contact us promptly with order number and photos/videos of packaging and goods. Remedies include replacement, partial refund or full refund as applicable.
    Note: Some orders will be shipped in multiple separate parcels with independent tracking numbers.
  1. Separate Shipments
    Items in one order may be sent out in multiple packages at different times if they are stored in different warehouses. You will receive separate tracking numbers for each parcel. No extra shipping fee will be charged for split shipments unless stated on checkout.
  2. Contact & Business Information
    The registered company address below is our office address, NOT our shipping warehouse or authorized return address. Do NOT send returns to this address unless customer service gives you special written authorization.

Operating Company: Haikou Yixing Network Technology Co., Ltd.
Unified Social Credit Code (USCC): 91460000MAKCBAMJ7U
Company Address: Room J0192, Room 10-1120, 11th Floor, Building 10, Guoxingcheng, No. 4 Dayingshan East 3rd Road, Lantian Street, Meilan District, Haikou, Hainan Province
Support Email: service@himvero.com
Contact Phone: +86 15716579824
Business Hours: Monday to Friday: 9:00 AM - 5:00 PM (UTC+8, China Standard Time)
Website: https://himvero.com/