Terms of Service

The Understanding Behind Every Purchase
These Terms of Service explain how orders, payments, website use, delivery, and customer assistance work at Himvero. They apply to all visitors and customers accessing or purchasing goods via https://himvero.com/.

Himvero is an online retail store operated by Haikou Yixing Network Technology Co., Ltd. Throughout these Terms, “we,” “us,” and “our” refer to that business. By accessing this website, browsing our products or submitting a purchase order, you agree to be bound by these Terms of Service, to the fullest extent permitted by applicable law. Our Shipping Policy, Return & Refund Policy, and Privacy Policy are incorporated into this agreement and provide further details for your reference.

1. Who May Use the Store
   You must have full legal capacity to enter into a binding purchase contract. If you are under the age of majority, you must obtain prior authorization from your parent or legal guardian. You agree to use this website in compliance with all local, national and international applicable laws. You shall not engage in unauthorized system access, fraudulent transactions, conduct that disrupts other users, or upload/transmit malicious software.

We reserve the right to take reasonable technical and administrative measures to secure the website, investigate suspected misuse, and protect transaction safety.

1. Accounts and Customer Information
   If you create an account on our site, you are responsible for keeping your login username and password confidential. Please notify us immediately once you suspect unauthorized access to your account.
   All information you submit during checkout, including your full name, shipping address, phone number and email address, must be true, accurate and complete.
   Please double-check your shipping information before confirming payment. If delivery failure or extra costs are caused by incorrect information you provided, the related solutions and charges shall be determined in accordance with specific circumstances and local consumer protection laws.
2. Product Listings
   We strive to provide accurate product descriptions, real photos, specifications and available variant options for each listing. Minor color and texture differences may exist due to lighting conditions, screen resolution and display settings of different devices. Product availability, pricing and listing details are subject to change without prior notice.

If we discover material errors on product information or stock shortages after you place an order, we will contact you promptly and present available solutions. Nothing in this clause shall override your statutory rights for defective or misrepresented products.

1. Order Placement and Acceptance
   Submitting your checkout information and completing payment is treated as an offer from you to purchase selected products under the terms displayed at the time of transaction. An automated order confirmation email only acknowledges we have received your order request, and does not constitute formal acceptance of your order.

We reserve the right to decline or cancel any order for legitimate reasons, including out-of-stock items, failed payment authorization, obvious pricing errors, suspected fraud, or situations where we cannot fulfill the order legally. If we cancel an order that has already been paid, we will fully refund the corresponding amount to you.

1. Pricing, Payment, and Charges
   The total amount payable, including product price, shipping fees and applicable taxes collected by us, will be clearly displayed before you submit your order. Available payment methods are shown on the checkout page and may vary for different customers and regions.

For international orders, you may be charged import duties, local consumption taxes or customs clearance fees by your local customs authority. You are responsible for these charges, subject to the notices shown at checkout and local customs regulations.

1. Fulfillment and Delivery
   We normally process your order within 1–3 business days after your payment is confirmed. Estimated transit time is 7–15 business days after the parcel is dispatched. Order preparation and transportation are separate stages. All delivery timelines are only estimates and are not guaranteed delivery dates.

Detailed shipping methods, destination restrictions, parcel tracking instructions and delivery issue handling rules are specified in our independent Shipping Policy page.

1. Cancellations and Changes
   If you want to cancel or modify your order, please send an email to service@himvero.com as soon as possible, preferably before the parcel is dispatched. We will make reasonable efforts to accommodate your request, but we cannot guarantee modifications once the fulfillment process has started. For parcels that have already shipped, cancellation requests will be handled under our Return & Refund Policy and mandatory consumer cancellation rights required by law.
2. Returns and Refunds
   Eligible buyers can submit a return request within 30 calendar days after receiving the parcel, subject to the rules set out in our Return & Refund Policy and applicable consumer law. Once your return is approved, we will initiate the refund within 10 business days. If local law requires a shorter refund period, we will follow the statutory timeline. Refunds will be issued back to your original payment method unless otherwise required by law.
3. Website Materials and Intellectual Property
   All text, graphic designs, images, logos and other content published on this website are protected by intellectual property laws. You may view, browse and shop on our site for personal, non-commercial use only. Unauthorized copying, reproduction or commercial distribution of our protected content is strictly prohibited unless you obtain written permission from the rights holder or such action is permitted by law. Third-party brand names and trademarks displayed on the website belong to their respective owners.
4. Security and External Providers
   You shall not tamper with our website systems or attempt to bypass security restrictions. Payment processing, logistics delivery and other supporting services may be provided by independent third-party service providers, which are governed by their own terms and privacy notices. The involvement of third-party vendors does not relieve us of our obligations as the seller.
5. Privacy
   Your personal data collected during browsing, ordering and customer service communication will be handled in accordance with our Privacy Policy. Any data processing activities requiring your consent will comply with relevant data protection regulations.
6. Availability, Liability, and Consumer Rights
   The website may be temporarily unavailable due to scheduled maintenance, system failure or force majeure events beyond our reasonable control. Any liability limitation stated in these Terms shall only apply to the maximum extent permitted by law. Nothing in these Terms shall exclude or restrict your non-waivable statutory consumer rights, legal warranties, remedies for defective goods, or liabilities that cannot be excluded by law.
7. Disputes and Updates
   If you have complaints or disputes related to your order, please contact us first for negotiation. These Terms shall be governed by applicable law, including mandatory consumer protection rules applicable to your purchase. We reserve the right to revise these Terms as our business or legal requirements change. Updated terms will be posted on this page, and we will provide notice when required by law.
8. Business and Contact Information
   Operating Company: Haikou Yixing Network Technology Co., Ltd.
   Unified Social Credit Code (USCC): 91460000MAKCBAMJ7U
   Company Address: Room J0192, Room 10-1120, 11th Floor, Building 10, Guoxingcheng, No. 4 Dayingshan East 3rd Road, Lantian Street, Meilan District, Haikou, Hainan Province
   Support Email: service@himvero.com
   Contact Phone: +86 15716579824
   Business Hours: Monday to Friday: 9:00 AM - 5:00 PM (UTC+8, China Standard Time)
   Website: https://himvero.com/