Return & Refund Policy

Finding a Fair Resolution After Delivery
Sometimes a purchase does not meet your needs. In other cases, an item may arrive damaged, incomplete, or different from what you ordered. This Return & Refund Policy sets out the full after-sales rules for Himvero, including how we review return requests, handle eligible returns and process approved refunds. This policy applies to all orders placed on https://himvero.com/, and it forms part of our agreement with you together with our Terms of Service, Shipping Policy and Privacy Policy.

1. Time Allowed to Request a Return
   You may submit a return request within 30 calendar days after you receive the parcel. Please send your request to service@himvero.com within this period, and provide your order number, product information and the reason for return.
   Please note that statutory remedies for defective or misdescribed goods will still apply even beyond this voluntary return window, as required by local consumer protection laws.
2. Condition of Voluntary Returns
   For returns made due to change of mind, the product must be unused (only reasonable inspection is permitted), kept in original condition, complete with all accessories, spare parts and original packaging. You also need to provide sufficient information so we can match your return to the corresponding order.
   Certain categories of goods are excluded from voluntary change-of-mind returns in accordance with law, such as personalized custom products, perishable goods and hygiene-sensitive items. This exclusion will not affect your statutory rights for defective, damaged or incorrectly delivered goods.
3. Request and Authorization Process

• Contact us: Send an email to service@himvero.com with your order number and detailed explanation of your return request.
• Submit supporting evidence: If the item is damaged, defective, missing parts or wrong item delivered, please attach clear photos or videos of the product, packaging and shipping label.
• Wait for our authorization: We will assess your case and inform you of the next steps. If return shipment is required, we will provide the authorized return address and detailed shipping instructions.
• Send back the parcel: Pack the item securely and include all accessories. Save your shipping receipt and tracking number for reference.
  ⚠️ Important: Do NOT send returned goods to our company registered address unless our customer service explicitly authorizes this address for your return. Unauthorized returns may not be accepted or processed.

1. Who Covers Return Transportation?
   For voluntary returns due to personal preference or change of mind, the return shipping cost shall be borne by you, unless local mandatory consumer law stipulates otherwise.
   If the item is defective, damaged during transit, incorrect or missing contents, Himvero will cover reasonable return shipping fees or offer other legal remedies. Please confirm with our support team before arranging international return delivery to avoid excessive postage loss.
2. Reviewing Returned Merchandise
   Once your parcel arrives at the authorized return address, our team will inspect the product condition, accessories and verify the return reason. We will notify you of the inspection result and follow-up arrangements. For faulty goods protected by statutory warranty, the above condition check rules for change-of-mind returns will not override your legal rights.
3. Refund Method and Timing
   After your return application is approved, we will initiate the refund within 10 business days, unless local law requires a shorter processing period. Refunds will be issued to the original payment account by default, unless otherwise required by law.
   Please be aware that the refund initiation time by us and the actual arrival time in your account may differ. Payment providers and banks usually have their own independent processing cycles.
   Whether the original shipping fee can be refunded depends on the return reason, the order terms at checkout and applicable local consumer laws.
4. No Restocking Fee
   We do not charge any restocking fee for eligible returns. Any return postage you pay is separate and not counted as a restocking charge.
5. Faulty, Damaged, Missing, or Wrong Items
   If your parcel arrives damaged, the product fails to work as described, parts are missing or you receive an item different from your order, please contact us promptly. Provide your order number, issue description and photos/videos as proof.
   Available solutions include repair, replacement, full refund or partial refund. The final remedy will be determined by the actual situation and local consumer protection regulations.
6. Canceling or Exchanging an Order
   We recommend you send cancellation requests to us before the parcel is dispatched. We will try our best to cancel your order, but we cannot guarantee cancellation once the fulfillment process has started. For parcels already shipped, this return policy and your statutory withdrawal rights will apply.
   Product exchanges depend on stock availability and specific circumstances. If direct exchange is unavailable, you may submit a return request and place a new order separately.
7. Undeliverable Parcels and Consumer Rights
   If the parcel is returned to us because of incorrect shipping address, multiple failed delivery attempts or you refuse to receive the parcel, we will evaluate the situation before deciding relevant extra charges or refund adjustments. Applicable local laws and order terms shall prevail.
   Nothing in this policy will waive or restrict your non-negotiable statutory consumer rights, including mandatory warranty, cooling-off cancellation, delivery and refund rights.
8. Return and Refund Contact Information
   Operating Company: Haikou Yixing Network Technology Co., Ltd.
   Unified Social Credit Code (USCC): 91460000MAKCBAMJ7U
   Company Address: Room J0192, Room 10-1120, 11th Floor, Building 10, Guoxingcheng, No. 4 Dayingshan East 3rd Road, Lantian Street, Meilan District, Haikou, Hainan Province
   Support Email: service@himvero.com
   Contact Phone: +86 15716579824
   Business Hours: Monday to Friday: 9:00 AM - 5:00 PM (UTC+8, China Standard Time)
   Website: https://himvero.com/